FAQ
1
​How do I
place an order?
You may place an order directly on our website!
2
Shipping
We strive to ship orders as soon as possible! It can take 5-14 business days (excluding holidays and weekends) to process your order before it is shipped. Shipping will usually take anywhere from 1-5 days to be delivered. It depends on the type of delivery service you choose, as well as any possible delays on the carriers end.
3
Payment Options
At LunaLux Collections, we make checkout simple, secure, and flexible.
We accept the following payment methods:
-
All major credit/debit cards (Visa, Mastercard, American Express, Discover)
-
PayPal
-
Apple Pay & Google Pay
-
Buy Now, Pay Later options through Afterpay or Klarna (available at checkout)
Your payment information is encrypted and processed securely. We do not store or share your card details.
Glow now, pay your way.
4
Returns
& Refunds
Due to the nature of our products, purchases made from our site are nonrefundable and nonexchangeable!
​
ALL SALES ARE FINAL!